Geographical scope: Poland, Sweden, Lithuania, Latvia and Estonia
Scale: 260+ users in 5 countries

Challenge:
Migrate from AX 2012 to Dynamics 365 Finance to unify financial data and project management.

Solution:

• Implemented cloud-based Dynamics 365 Finance, Sales and Real Time Marketing
• Introduced a cost accounting module
• Integrated project management across the group
• Rolled out the system to the Baltic countries as part of the Global Connect project

Benefits:

• Better control of costs and project profitability
• Consistent reporting across countries
• More efficient communication between regional teams
• Alignment with global finance and sales management standards

Geographical scope: Poland and Germany
Scale: 3,000+ users; 100+ points of sale

Challenge:
Implement an integrated ERP and POS for the group's diverse businesses — laboratories, medical centres, optics, dentistry, wellness and fitness — with different needs and sales channels.

Solution:

• Migrated from AX 2012 and developed the Dynamics 365 core model
• Implemented Dynamics 365 Finance, SCM, Commerce, POS and WMS
• Developed dedicated extensions for fiscal printers, payment terminals and counterparty verification

Benefits:

• One ERP for different business types within the group
• Scalability through rollouts that onboard new companies to the group model
• Consistent sales and warehouse data
• Digital patient service and integration with healthcare systems
• Efficient logistics management for medical products

Geographical scope: Poland
Scale: 220 users; 11 companies

Challenge:
Different systems and disconnected processes left sales, production, warehousing, purchasing and HR in separate silos. The group needed a unified ERP with real-time access and support for in-store and B2B/B2C e-commerce sales.

Solution:

• Implemented Dynamics 365 Finance and Supply Chain Management in Microsoft Azure
• Covered finance, accounting, WMS, production, sales, purchasing, HR and payroll
• Implemented budget, demand and material requirements planning
• Introduced sales forecasting using Machine Learning Studio
• Integrated external systems, including Amazon, inPost and eLider
• Standardised processes and data across the group

Benefits:

• Unified processes in one system
• 95% of orders fulfilled within 48 hours through improved logistics
• Faster month-end closing and automated reporting
• Better production planning and lower procurement costs
• Readiness for further expansion and sales digitalisation

Scale: 1,000+ points of sale; 160 users

Challenge:
Manage an extensive retail network operating under more than 40 brands across 3 business lines. The company needed a scalable ERP covering multiple functional areas and supporting growth through acquisitions.

Solution:

• Implemented Microsoft Dynamics AX 2009
• Upgraded to AX 2012 R3 and extended its functionality
• Covered finance, sales, warehousing, purchasing, reporting, HR and payroll (AXPeople)
• Integrated POS, supported field agents and introduced a data-sharing module
• Implemented an employee portal
• Provided system maintenance and development

Benefits:

• Smooth migration from AX 2009 to AX 2012 without operational disruption
• Integration with POS and field agents
• Readiness to onboard new companies and brands quickly
• Business continuity and development through ongoing service cooperation
• Stable finance and HR operations in a dynamic retail environment

Geographical scope: Croatia and Serbia
Scale: 13 physical stores and e-commerce

Challenge:
The company used an older Dynamics 365 on-premises version (10.0.20), which limited development, stability and integration with modern Commerce architecture. Maintaining continuity in retail and online sales was essential.

Solution:

• Upgraded Dynamics 365 on-premises to the latest version
• Maintained and developed Dynamics 365 Finance and Operations and Commerce
• Supported in-store and e-commerce sales
• Used Commerce Scale Unit to support POS operations and synchronisation with headquarters
• Provided ongoing feature development and operational support

Benefits:

• Improved stability and performance of the production environment
• Alignment with newer system versions
• Consistent Commerce architecture supporting further expansion
• Reliable POS and sales system operations across locations
• Scalable support for distributed sales across the region

Geographical scope: Poland
Scale: Launch of a logistics and retail platform for same-day delivery

Challenge:
Build an ERP system for a rapidly growing on-demand delivery startup. Fast implementation and flexibility were essential as the business model evolved.

Solution:

• Conducted a pre-implementation analysis
• Implemented Microsoft Dynamics 365 Supply Chain Management
• Adapted the system to fast urban logistics
• Launched the ERP platform from decision to transaction in less than 2 months

Benefits:

• Rapid implementation while maintaining quality
• A system aligned with the startup's operating model
• Automated warehouse and distribution processes
• Readiness for rapid scaling
• A clear foundation for further technology development

Geographical scope: Poland
Scale: Migration of the Polish subsidiary to the group's ERP system

Challenge:
Adapt the global Microsoft Dynamics system to Polish operational, legal and accounting requirements while maintaining consistency with the international operating model.

Solution:

• Migrated from Microsoft Dynamics AX 2009 to Dynamics 365 Finance and Supply Chain Management
• Performed a GAP analysis and identified functional differences
• Configured Polish localization: VAT White List, banking interfaces, split payment, JPK_CIT, JPK_VDEK and NBP exchange rates
• Developed migration tools and extracted and cleansed data
• Provided application maintenance and development after implementation

Benefits:

• Alignment with Polish accounting, VAT and reporting requirements
• Stable data migration and a foundation for development within the group model
• Ongoing post-go-live support under a service agreement

Geographical scope: Poland
Scale: 4 warehouses; company-wide ERP implementation

Challenge:
The company needed a modern ERP system to manage multiple warehouse locations with WMS. Real-time goods tracking and integration with production and logistics processes were essential.

Solution:

• Configured and launched 4 warehouses in Microsoft Dynamics 365 Supply Chain Management WMS
• Organised receiving, dispatch and transfers between locations
• Standardised logistics data within a single platform

Benefits:

• Full visibility of stock levels and goods movements
• More efficient warehouse processes
• One consistent system for finance and logistics
• A foundation for further automation and operational growth

Geographical scope: Denmark
Scale: 160 retail stores

Challenge:
Centralise retail and logistics processes in a single ERP and Commerce platform while maintaining consistency between in-store and online sales. Retcon was responsible for POS and Commerce within an international Dynamics 365 implementation in Denmark.

Scope of support:

• HQ and POS configuration
• Sales data synchronisation across channels
• Integration of Commerce with local store systems

Benefits:

• Consistent customer service across in-store and online channels
• Standardised retail processes across the country
• Clear visibility of sales and logistics data
• Greater operational efficiency across a distributed store network