Professional service support for Microsoft Dynamics 365 and AX

Microsoft Dynamics AX and Microsoft Dynamics 365are powerful ERP systems that support finance, sales, production and logistics. In order for them to work without interference, however, they need the constant care of experts.
therefore Professional service support is a must — and not just an add-on after implementation.

For more than 16 years, the company Retcon helps companies in Poland and Europe in maintaining and developing systems Microsoft Dynamics 365, AX 2012and AXIS 2009, assuring that they are stable, compliant and future-ready.

‍

💡 Why is Microsoft Dynamics AX and Dynamics 365 support so important?

Every ERP system needs constant care, updates, and adjustments.
Without service, you risk downtime, data errors, and loss of regulatory compliance.
Retcon garantire la sicurezza e continuità del sistema Microsoft Dynamics AX 2009/ AX 2012/ Dynamics 365 tramite:

🔧 Helpdesk and monitoring 24/7,

⚙️ Legal and technological updates (JPK, KSeF, Split Payment, White List),

☁️ Hybrid-ondersteuning —maintenance of AX on-premise and Dynamics 365 in the cloud

📈 Programa de desarrollo de sistema — annual roadmap and process automation,

🤖 AI Copilot —intelligent error diagnosis and report history analysis.

‍

🔍 Retcon Service Range for Microsoft Dynamics

bear Microsoft Dynamics service support It's not just about responding to crashes.
It is a comprehensive care that includes technology, processes and people.

🔹 What Dynamics AX/365 includes:

repair of errors and breakdowns,
support of users in their daily work,
Integrazioni con soluzioni esterni — integration with banks, couriers, EOD, printers and cash registers,
System development and customizationAX2009, AX2012, D365,
quality management and SLA reporting,
user training and best practice workshops,
technological consulting and security audits.

Microsoft Dynamics service packages — tailored to your needs

Every organization operates in a different rhythm, which is why Retcon offers flexibility Service packs for Microsoft Dynamics:

🔹 Standert

Availability: working days 8:30am — 4:30pm

🔹 Premium

Availability: working days 8:30am — 4:30pm (possibility to change service hours)

🔹 Company

Availability: 24/7 with critical calls

Each package includes system development plan and Strategia di transformazione per Microsoft Dynamics 365.

‍

Dynamics AX/Dynamics 365 startup phases

L'implementazione di assistenza di servizio in Retcon è eseguito con un metodo provato:

Preparatory phase
Technical and functional audit
Knowledge acquisition (know-how transfer)
Operational phase and development

‍

🧠 Por qué Retcon?

16 years of experience in ERP projects,

più di 65 distribuzioni di Dynamics 365/AX completati

status Microsoft Gold Partner ERP,

Proprietary Extensions

Axe 2009, AX 2012 and D365 systems in one place.

Uw systeem met ons Microsoft Dynamics AX or Dynamics 365 funziona veloce, sicuro e sempre in accordo con la legia.

‍

Find out more:

_{Kontakt oss}

📞 +48 570 530 641 ️

📨 ‍ marketing@retcon.pl

💡 https://www.retcon.pl/contact/contact-1

‍