Professional service support for Microsoft Dynamics 365 and AX
Microsoft Dynamics AX and Dynamics 365 support finance, logistics, production and sales. Reliable operation requires ongoing expert support. Professional service support is therefore essential throughout the system's lifecycle.
For more than 16 years, Retcon has helped businesses in Poland and Europe maintain and develop Microsoft Dynamics AX and Dynamics 365.
Why is Dynamics AX and Dynamics 365 support important?
ERP systems require ongoing maintenance, updates and adjustments. Without them, businesses face downtime, data errors and regulatory compliance risks. Retcon supports AX 2009, AX 2012 and Dynamics 365 through:
- 24/7 helpdesk and monitoring
- Regulatory and technology updates for JPK, KSeF, split payment and the VAT White List
- Hybrid support for on-premises AX and cloud-based Dynamics 365
- System development programmes with an annual roadmap and process automation
- AI Copilot for error diagnosis and support ticket history analysis
Retcon's Microsoft Dynamics service scope
Our support covers technology, processes and people:
- Fixing errors and failures
- Helping users in their daily work
- Integrating banks, couriers, document workflows, printers and fiscal devices
- Developing and customising AX 2009, AX 2012 and Dynamics 365
- Quality management and SLA reporting
- User training and best-practice workshops
- Technology consulting and security audits
Service packages tailored to your needs
Standard: working days, 08:30–16:30.
Premium: working days, 08:30–16:30, with the option to adjust service hours.
Enterprise: 24/7 availability with critical incident coverage.
Each package includes a system development plan and a transformation strategy for Microsoft Dynamics 365.
Service onboarding stages
- Preparation
- Technical and functional audit
- Knowledge transfer
- Operations and development
Why Retcon?
- 16 years of ERP project experience
- More than 65 Dynamics 365 and AX implementations
- Microsoft Gold Partner ERP status
- Proprietary extensions
- AX 2009, AX 2012 and Dynamics 365 maintenance and development in one place
Retcon helps your Dynamics AX or Dynamics 365 system operate more efficiently and securely, with support for regulatory requirements.
Find out more
Contact us
Phone: +48 570 530 641
Email: marketing@retcon.pl
Contact Retcon
